Privacy Policy

At Eclat Fete, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our party planning services and visit our website.

Information We Collect

We collect information that you provide directly to us when you use our services, contact us, or interact with our website. This may include:

• Personal identification information (name, email address, phone number, mailing address)
• Event details and preferences for party planning services
• Payment and billing information for our services
• Communication records between you and our team
• Website usage data and cookies for improved user experience

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our party planning services
• Processing payments and managing your account
• Communicating with you about your events and our services
• Improving our website functionality and user experience
• Sending you marketing communications (with your consent)
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in delivering our services
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect certain website functionality.

Your Privacy Rights

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

As a Canadian company, we primarily store and process your information within Canada. If we need to transfer your information outside of Canada, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Phone: 1-800-ECLAT-FETE
• Mail: Eclat Fete Privacy Officer, 123 Event Avenue, Toronto, ON M5V 3A8